I’m so ticked right now!
I have a few support tickets with a company that I do work for. You wait and wait for answers and in some cases almost as soon as they answer, less than 24 hours later they close the ticket. They don’t even give you time to reply.
I had a ticket open. Waited five days for a reply. Apparently the ticket was replied to at about 5:30 pm yesterday and then since I hadn’t supplied any more answers it was closed at 1:30 pm today.
I’d been checking every day for an answer. I just hadn’t happened to have checked between the time they answered and closed the ticket.
That’s totally unfair!
So now I’ve had to open yet another new ticket. How efficient. Wait in line to wait in line.