I’m really impressed with two companies that I’ve recently started working with as an affiliate. It’s not because of results yet. I haven’t been with either company any longer than a month or so. It’s because of the customer service.
I joined AzoogleAds in December. This site allows it’s affiliates to add banner, and text ads to their site for various companies. Most of the banners that you can add to your site pay you per click, and many also pay you a fee if they gain a new client when someone comes to them from your site.
When I signed up I was assigned a representative that I could contact by email or phone or IM if I ever had any questions. In fact I was told that he would look over my sites and suggest how to use AzoogleAds in the best way for my site.
I put one ad up on this site and then kind of forgot about AzoogleAds. It was close to Christmas time and New Years and life got busy with the holidays and family related activities. Well, sometime last week, maybe Tuesday, I got a phone call and it was my AzoogleAds rep calling to see if I needed any help with their service or if I had any questions. I didn’t at the time but I was very pleased to see that they had come through with exactly what they’d told me.
No other company that I’ve been affiliate for has ever taken the time to have someone contact me personally to see how I’m doing with their service. Ever.
Then, on Tuesday evening I was going through my email on my laptop. Cleaning up a few days worth that had accumulated there and I saw that I’d missed an email that had come in on January third. It was from Share Results, a company that I had signed up for when I decided to put up a banner ad for the Web Hosting company WingSix.
I believe that I’d only signed up with Share Results a week or so before the email came in and here they were writing to me to say that they’d looked over my site and that they’d liked it, saw that I was a nurse and asked if I was still working as a nurse, and then told me about an upcoming promotion that they think might suit my site.
I wrote back to them to reply to their questions and to let them know how pleased I was that they’d contacted me.
These are the only two companies that I’ve been an affiliate of, who’ve spontaneously contacted me. That’s fantastic customer service.
I wonder if it’s a coincidence that both companies are Canadian?