I’m a little upset with my cell phone provider right now. I’m supposed to have a package that includes a certain number of text messages that I can send and I think a ridiculously high number of text messages that I can receive free of charge. Unfortunately every time I send a text message or receive one I seem to get charged, and it’s not like I’m texting companies that do charge a fee for a text message. No, I’m trying to text some friends.
On top of that we’ve pretty much told anyone that is calling us long distance not to leave a message on the cell phone. We get extra roaming charges on the call when we check the message. We even get roaming charges if someone from out of town happens to be in our city and they call our cell phone with their cell phone. They are in the same city that we are in and we get roaming charges.
I’ve called my cell phone provider about this and they’ve told me that the text messages are included in my package and that I shouldn’t be getting charged for them. Fine, I end the call and the next time I text someone I notice a text message charge on my bill. Same with the roaming charges. They can’t give me a reasonable explanation.
I ended up calling them again yesterday about these problems. I finally pulled out the big guns even though it made my stomach Churn a bit to do it. I threatened to switch providers. That got some results. You see I’m a good customer – my bills are always paid on time and I get my cable, digital channels, internet and cell phone services from them. They took me seriously and gave me a small refund for all the roaming charges I’ve been getting and they’re going to try to fix my problem with text messaging.
Finally!
Have you had problems with any of your service providers? Cable, cell, internet or any others? What did you do about it?