Thirteen Things about My downed Internet Connection
1…. We installed a wireless connection (new router) about three weeks ago
2…. Ever since we installed it I’ve found that our Internet connection would go down here and there.
3…. Sometimes I could fix the outage by unplugging our cable modem and our router and then plugging them back in again.
4…. Other times I just had to wait and hour or two. Very inconvenient when you are trying to use WordPress to type your posts online.
5…. On Wednesday, as I was using my computer my connection disappeared again. I waited a little while and then I went and unplugged the modem and router and then plugged them back in again.
6…. Still no Internet connection. Hmm is the router working ok or not?
7…. I started looking at the various Internet and network related connections on my computer(s) and I couldn’t find anything wrong.
8…. So I went and pushed the reset button on the router. It still didn’t work, so I pushed it again.
9…. Then I got the bright idea to try to reinstall the router connection so I put the CD in my computer and skipped all the steps like connecting the computer to the modem and the router since that was already done and got into testing the connection. It couldn’t find an Internet connection and it wanted me to input my the IP address that my ISP had given me. I couldn’t do that since my ISP gives me a new IP address each time I connect.
10…. So, before calling Linksys for support, I thought I’d better call my cable ISP – Rogers to find out the settings information that the Linksys people might ask about as they tried to help me.
11…. I ended up speaking with a very nice technician named Kelly. We tried several different steps to try to get my computer to get a new IP address. Nothing worked.
12…. She did some testing while my modem was unplugged and discovered a problem on their end of the line. Apparently the TL1000 – some kind of connection in my neighborhood – has a problem. My modem apparently connects to this device in order to connect to the Internet.
13…. She put in a support ticket to have it fixed, but she was unable to tell me whether they had to physically fix the TL1000 or if they could fix it or reset it remotely. When I asked how long it might take to fix the answer was – “24 to 48 hours, perhaps sooner.”
So here I sit, waiting for my connection to come back up. She set it up so that I’ll get an automated phone call from Rogers when the TL1000 is working again. Then I’ll have to figure out if I messed up my router when I hit reset. My home network of computers are still all connected so that part of the router is working. I just need that Internet connection.
If this post doesn’t end up getting posted until Friday or even Saturday- that’s why.
BTW I seem to have a tenuous connection at the moment so I’m setting this up to be posted at Midnight. Wish me luck!